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ITPs in New Zealand

ITPs (Institutes of Technology and Polytechnics) are government owned Tertiary Education Organisations (TEOs). Students/learners that are enrolled at an ITP have access to rights and protections. A list of all ITPs may be viewed under ITPs in New Zealand.

Complaints

All students/learners at ITPs have access to a complaints procedure if they are not satisfied with the training/education provided. Some complaints will be related to individual matters that may only be resolved locally at the ITP and some complaints may be more serious and require involvement of external organisations such as ITP Quality or the Office of the Ombudsmen. 

In most cases students should first attempt to resolve any complaints directly with the ITP through internal complaints procedures. 

If it is not possible to resolve the complaint or students consider that they have been treated unfairly then there are a number of options: 

  • Students may contact ITP Quality or the This e-mail address is being protected from spambots. You need JavaScript enabled to view it for advice;
  • Students may lodge a formal complaint either with the Office of the Ombudsmen or with ITP Quality.

Steps in the process:

  1. Student/learner contacts ITP Quality and outlines the nature of the complaint.
  2. We will confirm whether the complaints procedure has been completed, and what the outcome was.
  3. ITP Quality will contact the ITP involved for a summary of events.
  4. ITP Quality will investigate where it appears that due process has not been followed, or where the nature of the complaint indicates issues with the quality of the course.
  5. ITP Quality will follow up with the student as to the outcome of the investigation, and advise on the next steps.

International students

International students may take complaints to the International Education Appeal Authority (IEAA). Information about this process is available from the Ministry of Education website.